FAQ

If you have a question about your package, please first check our FAQ, which covers the most frequently asked questions. If you can’t find the answer, feel free to contact us.

1. What Payment Methods Do You Accept?
   Illumix accepts major credit and debit cards, including Visa, American Express, Maestro and Mastercard, as well as online payment methods such as PayPal, Google Pay, and Apple Pay.
2. Do You Offer Free Shipping?
   Yes, Illumix offers free shipping for all orders.

3. How Can I Track My Order?
   Once your order is dispatched, Illumix will send you a confirmation email containing a tracking number and a link. Use this link to monitor your shipment’s status.

4. What Is Illumix’s Return Policy?
   Illumix allows returns for eligible items within 30 days of delivery. Note that custom or personalized items are excluded from returns. You can find more information here.

5. How Long Does Shipping Take?
   Illumix processes orders within 1-2 business days. Shipping typically takes an additional 5-9 business days, depending on the current circumstances.

If you can't find the answer to your question, you can always contact us:

Store Name: ILLUMIX
Address: 7F New York St, Leeds LS2 7DT, United Kingdom

E-mail: info@illumix.uk
Phone: +44 7463 990493

Business Hours:
Monday - Friday: 08.00 - 18.00
Saturday - Sunday: Closed